Returns and Refund Policy

We want all our customers to be 100% satisfied, that is why we offer 30 day returns on all goods.

Simply return the items back to us within 30 days of delivery in their original condition with all the packaging it came in to get a 100% refund, no bull.

 

NO hidden restocking fees,

NO credit card charges.

 

Just a 100% refund!

 

To qualify all Diamonds, Gemstones and Pearls and other goods must not be unsealed, set, scratched, chipped, fractured, weigh differently, damaged, or otherwise altered in any way.

It is your responsibility to ensure that the goods arrive in the stated condition and we accept no responsibility for goods lost or damaged in transit on return to us. For high value consignments we recommend insuring the items. We reserve the right to refuse a refund if the goods do not comply with the above conditions.

All refunds will be processed within 2 business days of receiving the return pending inspection of compliance with the conditions stated above. Depending on your financial institution and method of payment it may take up to a week to receive the funds to your account.

For goods which are not as described or if you receive the wrong item by mistake, we will provide you with a prepaid return shipping label. Simply contact us and we will help resolve the issue ASAP!

 

We ship all our gems insured via Auspost, one of the few low-cost carriers to deliver to almost every address on earth that also provides an insurance policy which extends to cover all our precious gem consignments. Tracking information may not be available in every country but we will try our best to assist you with any queries you may have.